Shipping & Policies

Shipped from Los Angeles, California

We only ship to the U.S. and Canada! (doesn't include territories, sorry!)

By purchasing our self defense products, you are agreeing to our Terms and Conditions.

Laws change frequently and there are literally hundreds of state and local jurisdictions throughout the U.S., all with varying laws. So ultimately, it is your responsibility, not ours, to determine if the items you want to order are legal to own in your location. If you are in doubt, check your local laws before ordering.

Orders generally take any where between 3-5 business days to ship (meaning handling time between ordering and shipping out) via USPS or UPS. Business hours are Monday through Friday 9am-5pm (PST). Any orders made after 5pm, will not be processed until the following business day.  

Make sure your shipping address is correct as we will only ship to the address provided on your order. You can email us right away to correct it but if it is shipped and delivered to the address provided, we will not refund.

If your address is invalid, shipping will take longer than usual because it was returned to us. If this happens, please contact us so we can work together to get your packaged shipped again. We will charge another shipping fee if you want it shipped again. if you decide to cancel we will refund the total minus the shipping cost.

Information Regarding Cancellations

If you would like to cancel your order in general, we will refund the entire purchase, given that it has NOT been shipped yet. 

All sales are final.

We are NOT responsible for packages once they’ve entered the mailing system of UPS or USPS. (UPS is a more secure way of shipping but also USP isn't bad either, it's just a bit slower.)

If your tracking number says your order was delivered but you did not receive it, we are not liable as it was marked delivered. Get in contact with USPS or UPS.

 

As of 4/9/21, we are now offering shipping to Canada! There are a few key things to remember when ordering internationally.

1) Import duties, taxes, and fees.

Import duties, taxes, and fees for international shipments may be liable to be paid upon arrival in destination country. This varies by country I suggest you be aware of these potential costs before placing an order with us.

The customer must fulfill these additional charges. Meow Defense is has no control of and are unaware of what the cost will be, if any. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. 

2) Legal/Illegal Goods & Customs

Pepper Sprays, Stun Guns, Metal Keychains, Hidden Knives, and Automatic Knives are not allowed ship to Canada. These items will state in the description "This item does not ship to Canada. Please do not add it to your order if your destination country is Canada or your order will be delayed." While we do no ship those, it does not mean the rest of the items are legal in your country. The buyer is always responsible for checking what is legal in their country and province. 

 

Meow Defense is not liable for any goods confiscated by customs.

Meow Defense is not liable for any delays caused by customs.

There will be a $1 processing fee for every item that needs to be refunded.